Payment & Shipping
Our pricing is strictly based on the quality of materials and the level of craftsmanship involved. We use premium top-grain leathers, imported canvases, and high-grade hardware that mirror original standards. The more complex the construction and the higher the material grade (such as hand-stitched details or exotic skins), the higher the price. By shopping at Pandalists, you are paying for master-level artistry without the massive luxury brand markup.
We accept various payment methods including PayPal, USDT, USDC. All transactions are secure and encrypted. Please contact us via our “Contact Us” page. Contact us to get exclusive discounts and the latest pricing for our products.
You can also purchase products directly on our website using USDT or USDC.
We offer free shipping or a minimum standard shipping fee, depending on your country and region.
Most orders arrive within 5-10 business days after shipment. You will receive a tracking number as soon as your package is on its way!
After your order is processed (usually within 1-3 business days), a tracking code will be generated. You can use this code on our site or global tracking platforms like 17track. Please note that it may take 24-48 hours for the tracking information to update in the system.
Most of our parcels are delivered without any extra customs charges because we ship them as private parcels. While we cannot 100% guarantee tax exemption (as it depends on your country’s regulations), it is very rare for our customers to be charged import duties.
Returns & Refunds
We want you to love your new bag! If you’re not satisfied, you can initiate a return within [14/30] days of delivery. Please contact us at [your email address] with your order number and the reason for the return. Our team will provide you with the return address and detailed instructions.
We offer a 30-day international return policy from the date you receive your order. To be eligible for a return, your bag must be in original, unused condition with all tags, dust bags, and protective films intact. Please note that return shipping costs and any customs duties are the responsibility of the customer unless the item is defective.
We sincerely apologize for any confusion regarding your refund. To help us resolve this quickly, please reply to this message with your Order Number and a screenshot or receipt of the refund you received. Our finance team will investigate this immediately and get back to you within 24 hours.
Most of our parcels are delivered without any customs fees because of our specialized shipping methods. While we cannot 100% guarantee tax exemption (as customs policies vary by country), it is very rare for our customers to be charged. Any import duties imposed by your local government are the buyer’s responsibility.
If you are returning an item because it arrived damaged or defective, we will provide a full refund, including the delivery charges. For all other returns (change of mind, etc.), only the product price will be refunded.